Return & Refund Policy
All sales are conducted on a commercial basis. Please read this policy before placing an order.
Important: By completing a purchase, the Buyer confirms it has independently verified that the product is suitable for its intended application prior to ordering. Returns will not be accepted on the basis of product unsuitability unless a verified product defect is established.
1. Scope
This policy applies to all commercial transactions between Interion Pte Ltd (“the Company”) and the purchasing party (“the Buyer”). All sales are conducted on a business-to-business (B2B) basis.
2. Buyer’s Responsibility
The Buyer is solely responsible for verifying, prior to ordering, that products are compatible with its equipment and systems and satisfy all applicable regulations. The Company provides product information in good faith but makes no warranty of suitability for any specific application.
3. All Sales Final
As a general rule, all sales are final. Returns are not accepted once goods have been delivered and accepted. This includes change of mind, ordering error, incompatibility with equipment, or misuse after delivery.
4. Limited Exceptions
A return or replacement may be considered only where: (a) wrong product was delivered; (b) quantity is measurably short; or (c) a verified product defect is confirmed by an accredited laboratory.
5. Return Request Conditions
Any claim must be submitted in writing to [email protected] within 48 hours of delivery with supporting documentation. Products must remain in original, unopened, uncontaminated condition pending inspection.
6. Contact
For queries, contact us at [email protected] or +65 6933 7200.